Key Points
  • Develop your skills to become a compassionate leader and improve organisational resilience to withstand crises
  • Cultivating cultural change through leadership
  • Using active listening as a leader to ensure quality of care for patients
  • Implementing working styles and role modelling to build rapport
  • Building strong interpersonal skills to develop trust between manager and employee
  • Click Here to Secure your Place


With the ongoing impact of Covid-19 on the NHS, building compassionate environments for staff has never been more important. Join Westminster Insight's Compassionate Leadership in the NHS Workshop to discover how to become an empathetic leader who can spot the signs of poor mental healthand support teams to withstand and thrive in crises. You will learn how to achieve successful outcomes from your working relationships and handle a wide range of interpersonal situations with skill and confidence.

You will gain practical insights on the relationship between culture and leadership, and what it means to lead with compassion. Hear how you can promote inclusion, a sense of belonging and psychological safety. Learn how to navigate difficult conversations on a variety of topics including conduct, performance, and flexible working requests.

Taking time to listen to staff, learn how to respond empathetically and alleviate distress. Create a vision to inspire others to work together and ensure care is safe and effective.

Course Leader:

Professor Michael West CBE is a Professor of Work and Organisational Psychology at Lancaster University, Visiting Professor at University College, Dublin, and Emeritus Professor at Aston University. He is a Fellow of the British Psychological Society, the American Psychological Association (APA), the APA Society for Industrial/Organisational Psychology, the Academy of Social Sciences, the International Association of Applied Psychologists and the British Academy of Management.

Michael has extensive experience of working to improve staff experience and care quality. He assisted the development of the national frameworks on improvement and leadership development in England in Northern Ireland, and is currently supporting Health Education and Improvement Wales to develop the national health and care leadership strategy in Wales. He co-chaired the two-year inquiry into the mental health and wellbeing of doctors, Caring for doctors, caring for patients in . Most recently, he led the review for The King’s Fund into the mental health and wellbeing of nurses and midwives across the UK, The courage of compassion: supporting nurses and midwives to deliver high quality care (2020).


09:30 - 10:30
Workshop Leader's Introduction: Understanding What Makes a Compassionate Leader

  • Dispelling myths around compassionate leadership
  • How good leadership and management can improve performance, innovation, and quality of care
  • Understanding how compassionate leadership can develop an inclusive culture that promotes positive mental health
10:15 - 10:30 Questions and Discussion

10:30 - 11:00
Breakout Session: Developing Interpersonal Skills, Working Styles and Communication to Ensure Support for Employees

  • Understanding the unique work environment and experience of staff in the NHS and why putting employees first matters       
  • Reviewing the effect your behaviour has on you, other people and your organisation 
  • Building rapport through role modelling, active listening, and clear communication
  • Developing a clear working style to become a compassionate leader 
Opportunity for you to bring your scenarios to our workshop leader to discuss how to improve communication and adapt working styles.

11:00 - 11:20


11:20 - 11:50
Spotting the Warning Signs of Mental Ill Health as a Line Manager

  • Recognising mental health symptoms and creating an open-door policy to support staff 
  • Signposting relevant support services for employees
  • Managing a mental health disclosure and being clear about confidentiality
  • Understanding your role as a line manager to support employee wellbeing and mental health
11:40 - 11:50

11:50 - 12:30
Building Resilience Among Your Team

  • Identify and assess what makes a resilient organisation and how this can positively impact performance
  • Utilise a range of coping strategies, techniques, and resilient behaviours to build resilience and manage poor wellbeing
  • Keeping teams engaged and motivated to improve retention and productivity
Opportunity for you to pre-submit questions based on resilience and team work and learn how to implement coping strategies.

12:30 - 13:00
Handling Challenging Conversations as a Compassionate Leader

Learn through roleplay - how and when to approach difficult conversations around performance, conduct, communication issues and flexible working requests. Consider your approach as a manager, learn how to prepare and use compassionate leadership as a tool to reach a resolution.


Venue details

Online Event Broadcast Live

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